Refund Policy – NEW DYMCHURCH KEBAB LTD
At NEW DYMCHURCH KEBAB LTD, we strive to provide our customers with high-quality food and excellent service. If you are not satisfied with your order, please review our refund policy below:
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Incorrect Order: If you receive the wrong items, we will replace the order or issue a refund.
Missing Items: If any item from your order is missing, we will offer a replacement or refund the cost of the missing item.
Quality Issues: If the food is not prepared to a satisfactory standard (e.g., undercooked or spoiled), please contact us immediately for a resolution.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
If you simply change your mind after placing the order.
If the food has been consumed entirely or partially.
If delivery delays occur due to unforeseen circumstances beyond our control (e.g., traffic, weather conditions).
If incorrect delivery details were provided by the customer.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Us within 30 minutes of receiving your order by phone or email.
Provide your order number and details about the issue.
Attach clear photos (if applicable) to help us assess the situation.
Once we verify the issue, we will offer a refund, replacement, or discount on your next order.
4. Refund Method
Approved refunds will be processed within 3-5 business days to the original payment method used during checkout.
We appreciate your understanding and support. If you have any concerns, please reach out to our customer service team.
📞 Contact Us: [+44 7861672393] 📧 Email: [[email protected]] 🏠 Address: [Aspendos,67-69 High Street,Dymchurch,Romney Marsh,TN29 0NH,United Kingdom]